Privacy policy.
Common Social
Last updated: 15 October 2026
At Common Social, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, contact us or engage with our services.
1. Information we collect
We may collect personal information that you voluntarily provide, including:
Your name, email address and contact details.
The organisation you represent.
Information you provide through our website contact form or email correspondence.
Information relevant to enquiries, projects or services we deliver.
When you visit our website, we may also collect information about how you interact with it, such as pages visited, general location, device type and traffic sources, through website analytics tools.
2. How we use your information
We collect and use personal information to:
Respond to enquiries and communicate with you.
Provide our consulting, project management, coaching and other professional services.
Manage client relationships and deliver agreed projects.
Understand website usage and improve our website and services.
Meet applicable legal and regulatory obligations.
We do not sell your personal information.
3. Website analytics and cookies
Our website uses Google Analytics to help us understand website traffic and visitor behaviour.
Google Analytics may collect information about your device, browser, website interactions and approximate location.
Our website also uses cookies and similar technologies to support website functionality and, where permitted, measure website performance.
You can accept, decline or manage optional cookies using the cookie banner and Cookie Preferences control on our website.
4. Sharing information with third parties
We use trusted third-party service providers to support our business operations, communications and delivery of services.
These include:
Squarespace — website hosting and contact form submissions.
Google Analytics — website traffic analysis and performance measurement.
Google Workspace — business email, communications and document management.
Microsoft 365 — business communications, document storage and collaboration.
We may also use other service providers where reasonably necessary to deliver our services.
Some providers may process or store information outside Australia. Where applicable, we take reasonable steps to protect personal information handled by these providers.
We do not sell personal information or share it with third parties for their independent marketing purposes without an appropriate basis.
5. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure.
We use established technology providers, including Google Workspace and Microsoft 365, to support our business communications and information management.
We retain personal information only for as long as reasonably necessary for our business activities or to meet applicable legal and contractual obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
6. Accessing or correcting your information
You may contact us to request access to, or correction of, personal information we hold about you.
You may also ask us to delete information where appropriate, subject to any legal or legitimate business requirements for retaining it.
We will consider and respond to requests in accordance with applicable law.
7. Privacy concerns
If you have questions or concerns about how we handle your personal information, please contact us.
We will review your enquiry and work to address any concerns appropriately.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.
The latest version will be published on our website.
9. Contact us
Common Social
Email: hello@commonsocial.com.au
Website: www.commonsocial.com.au